Frequently Asked Questions

Fairview Specialty Pharmacy provides extensive Prior authorization support including but not limited to

• Single point of contact and tailored communication to meet your team’s needs
• Benefits verification
• Financial assistance management
• Appeals support

Fairview Specialty Pharmacy offers services tailored to the unique needs of people taking medications for ankylosing spondylitis, asthma, atopic dermatitis, cancer, Crohn’s disease, cystic fibrosis, hepatitis C, HIV, idiopathic pulmonary fibrosis, multiple sclerosis, oral chemotherapy, orphan conditions, phenylketonuria, psoriasis, psoriatic arthritis, rheumatoid arthritis, solid organ transplant, and ulcerative colitis.

Medication therapy programs offer:

• Easy access to a nurse or pharmacist knowledgeable about the specialty medication.
• Assistance for patients to learning how to take or inject your medications correctly.
• Expert advice from a nurse or pharmacist to help a patient prevent and manage medication side effects and injection site reactions.
• Refill reminder phone calls for patients or caregivers to set up medication refills.
• Nurses and pharmacists who listen to patients’ concerns about their therapy and helps patients take an active role in their healthcare.
• An advocate who is able to help resolve issues that get in the way of patients taking their medication the way a health care provider prescribes, whether it be financial, practical or clinical.
• A pharmacy that works with health care providers to ensure patients receive the most benefit from a specialty drug therapy.

E-Prescribe: Select "FAIRVIEW MAIL ORDER / SPECIALTY PHARMACY" from your EHR drop-down list.   

Confirm our pharmacy by matching our address: 3650 Victoria St N, Shoreview, MN 55126

Fax: (prescriptions) 1-866-347-4939 
Call: 612-672-5260 or 1-800-595-7140 (toll free) 

Fairview will provide a Limited Distribution Drug list available only by email request. Select Contact Us.

See instructions at the MPA's Disposing of Needles and Syringes guide.

Contact your local law enforcement official for specific take-back programs for medications. You can also consult the FDA website for guidelines on proper disposal of various types of medications.

Please contact the pharmacy and we will assist you. If we know a delay with your order will occur, we will notify you or contact you to make new arrangements if necessary.

If you have a bill or statement from our pharmacy, you can pay your bill online at https://fps.mysecurebill.com/mempayment.  If you do not have a statement or if you have a question for our billing department, please call 1-800-527-1246.

Copayments may be made by credit card. Credit card information must accompany your prescription request.

Call us at 1-800-595-7140. We will gather the required information and obtain the prescription on your behalf. Generally, if you have been filling with another mail order or specialty pharmacy, we’ll contact your physician for a new prescription. If you have a medication at a local pharmacy and want to use our mail order service, we’ll contact the pharmacy directly.

Your medication will be sent to you in a plain package with a return address only. The pharmacy name will not be listed on the package.

For specialty medications, continuous glucose monitor supplies and insulin pump supplies, our pharmacy will confirm a delivery date 2-3 business days after an order is placed and we’ve confirmed coverage by your insurance plan. Non-specialty medications are mailed and typically take 5 to 7 days from the time we receive your valid prescription order. If you need your medication sooner, please contact us to discuss your options and make new arrangements if necessary.

Fairview Specialty Pharmacy staff will contact you 5 to 7 days before your prescription refill is due. You may receive a text message with an internet link to our secure Fairview LINK website or receive a call.

When you order directly from our Specialty Pharmacy, there are no shipping charges.

If there is ever a question about your order or what to do about your care in any situation, please contact the pharmacy and we will assist you. We will work with you and your care team to develop a plan to ensure you have access to your medications.