New Patient

High Member Engagement and Satisfaction

We build trusted relationships with all patients and partners through all interactions

https://specialtypharmacy.fairview.org/-/media/MHealthFairview/Project/SpecialtyPharmacyOrg/member-engagement-and-satisfaction/phone_call_live.ashx?hash=3BDC0394BD75150DBA663F990B162B65
Answer Phone Calls Live
  • Engaged & responsive
  • Personalized attention
  • Experienced and knowledgeable staff
https://specialtypharmacy.fairview.org/-/media/MHealthFairview/Project/SpecialtyPharmacyOrg/member-engagement-and-satisfaction/first_call_therapy.ashx?hash=5C7CAA636D20A272113B860FE173352B
Complete Spectrum of Services to Help Members from First Call, through Therapy
  • Pharmacist consultation
  • Financial assistance
  • Health coach
  • Therapy management
  • Benefits investigation
  • Language interpreters
https://specialtypharmacy.fairview.org/-/media/MHealthFairview/Project/SpecialtyPharmacyOrg/member-engagement-and-satisfaction/high_patient.ashx?hash=3642EF9C97415A6154EE1960835CB5E2
High Patient Net Promoter Scores
  • Completed by third party surveyor
  • High patient participation
  • Completed quarterly
  • Loyalty rating of 85
Accreditations and Recognition
Fairview Specialty Pharmacy has earned URAC’s Specialty Pharmacy Accreditation with an additional Rare Disease Pharmacy Center of Excellence Designation
We’re proud to be one of only a few specialty pharmacies in the country to receive this prestigious recognition.
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Associations
Bronze Member – National Association of the Specialty Pharmacy
NASP is a 501(c)(6) non-profit trade organization and is the only
national association representing all stakeholders in the specialty pharmacy industry.
Founding Member – Health System Owned Specialty Pharmacy

The HOSP Alliance is a network of leading health systems and the
businesses that support them who advocate for better patient care and outcomes
associated with fully integrated health system specialty pharmacies.

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Fairview Specialty Pharmacy
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