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Patient Resources

Your Patient Financial Advocate
Did you know that you have a Patient Financial Advocate? PFAs are experts in specialty medication billing who are available to answer your questions. Billing for specialty medications can be complicated. That’s why your PFA specializes in your condition. They have experience with your drug list, so you’ll get the most benefit from your insurance and health care dollar.

Answer your billing questions, get insurance information, check your coverage and streamline the payment process.

Investigate additional programs that may help lower the cost of your medication. And with your consent, your PFA will sign you up for the program or grant if possible.

Please tell your PFA if you have insurance changes.

Call us at 612-672-5260 or 1-800-595-7140 (toll free)

Monday-Friday, 8:00 a.m.-7:00 p.m. CT or Saturday 8:00 a.m.-4:00 p.m. CT

Feel free to leave a voicemail if calling after hours.

Your PFA can help you arrange payment for your pharmacy copay or deductible. You can make your payments by major credit card, debit card or electronic check.
Mail Order for all your medications
If you have other pharmacy needs, most patients can order their non-specialty drugs and supplies from our pharmacy in addition to their specialty or transplant medications. When we can fill your maintenance medications at the same time as your specialty order, we’ll ship you a combined order delivered next day. Otherwise, your tablets, capsules and diabetes testing supplies are mailed to the address of your choice.
Fairview Mail Order Pharmacy supplies the same high-quality, FDA-approved medications found at our retail pharmacies
Move the rest of your medications to our pharmacy
Call us at: 612-672-5260 or 1-800-595-7140 (toll free) Monday through Friday, 8:00 a.m.-7:00 p.m. CT or Saturday 8:00 a.m.-4:00 p.m. CT.
Our Delivery Service
Your medications are delivered to you at no extra cost. For orders that include specialty medications, we use a courier service to addresses in the greater Minneapolis, Saint Paul and Duluth areas. We partner with FedEx to complete next-day delivery to every state in the US. Some addresses in Hawaii and Alaska take an extra day. Medications that are not categorized as specialty and are not temperature sensitive, are shipped US Mail.
Our Packaging
Specialty medications are delivered the day after they leave our pharmacy. They arrive at your home, clinic, or workplace in unmarked, temperature-controlled packaging. For refrigerated medications, our patients receive special cooler boxes lined with insulation panels and ice packs.
A Landfill-Free Cooler
Fairview Pharmacy Services has partnered with StarchTech for the non-toxic biodegradable cooler panels we use with most shipments of medications that require temperature control. These cooler panels are made with renewable resources, provide insulation equivalent to traditional polystyrene coolers, and are manufactured in the United States. If you receive a shipment with biodegradable cooler panels, you can dispose of them by composting them in a backyard compost bin, through a drop-off composting program, or (if available) your curbside collection program.
Compostable Starch-Based Cooler Panel
The cooler panels are made with Green Cell FoamTM, a renewable corn starch material that offers a sustainable solution for thermal shipping materials. Green Cell Foam meets the American Society for Testing and Materials’ standards for biodegradability (ASTM D6400-04 and D6868) and is BPI certified compostable, which ensures it will fully and safely break down in commercial composting facilities. By using these starch-based cooler panels, Fairview prevents more than 100,000 polystyrene coolers per year from entering our communities’ waste stream.
A partnership with our community
To assemble these coolers, we partnered with Merrick Inc., a local non-profit that employs adults with developmental disabilities. Crews consisting of clients and job coaches assemble the boxes and insert the starch panels before shipment.
Learn more about the starch-based material that our biodegradable cooler panels are made from. Learn more about environmental sustainability at Fairview.
Polystyrene Cooler Recycling and Reuse Options
Fairview Specialty Pharmacy ships specialty drugs in polystyrene coolers for some patients. We recommend recycling or reusing these containers.
Frequently Asked Questions

Specialty medications are drugs used to treat serious or chronic medical conditions such as rheumatoid arthritis, Crohn's disease, multiple sclerosis, cystic fibrosis, hepatitis C, psoriasis, cancer, solid organ transplant and hemophilia. These drugs can be injected, infused, or taken orally, and typically require special handling and other specialty expertise.

With a prescription from your doctor and access for coverage from your insurance plan, Fairview Specialty Pharmacy will fill and deliver specialty medications on the day and to the US address you request.

Fairview Specialty Pharmacy staff will contact you 5 to 7 days before your prescription refill is due. You may receive a text message with an internet link to our secure Fairview LINK website or receive a call.

If there is ever a question about your order or what to do about your care in any situation, please contact the pharmacy and we will assist you. We will work with you and your care team to develop a plan to ensure you have access to your medications.

Please contact the pharmacy and we will assist you. If we know a delay with your order will occur, we will notify you or contact you to make new arrangements if necessary.

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Important Documents
Looking to learn more about medication packaging, patient bill of rights, privacy information ? Looking for written consent forms ?